At Saving Faces we hope that everyone who engages with our work are happy with what we do. Without our supporters and stakeholders, we would not be able to continue our vital work in reducing the worldwide reduction of facial injuries and diseases through our research and services.
However, we understand that there may be times when you might be dissatisfied in which case we would like to hear about it. We take complaints and feedback very seriously and view this as an opportunity for us to learn and improve.
How to complain to Saving Faces
- You can call us on 020 8223 8049 (lines open 9am – 6pm Monday to Friday)
- Or you can write to us at the address below:
Block 8 Grove Building
Mile End Hospital
275 Bancroft Road
Please include your name, address and a telephone number in your email or letter so that we can respond to you easily.
Our response promise
We promise to make an initial response to all complaints that we receive within five working days. However, if we need to conduct further investigations, we will aim to provide a full definitive response within four weeks.
If you do not feel completely satisfied by our response then your complaint will then be passed on to the Chief Executive. Alternatively, you can contact The Charity Commission using the contact details below at any stage.
The Charity Commission
PO Box 211
0300 066 9197